Shipping policy

SHIPPING POLICY

Order Production

Many Jane and Lexi products are made to order. This means your item is produced specifically for you after your order is placed.

Please allow time for both production and shipping. Production time is separate from the estimated shipping or transit time shown at checkout.

Shipping Rates

Available shipping methods and applicable shipping charges are displayed at checkout based on your order and delivery destination.

Shipping rates may vary depending on the products ordered, quantity, destination, and available shipping method.

Estimated Delivery Times

Delivery estimates provided at checkout are estimates only and are not guaranteed. Actual delivery times may vary due to production times, carrier delays, weather, holidays, high-volume periods, or other circumstances outside our reasonable control.

Tracking

When tracking information is available for your order, it will be provided after your order has been produced and shipped. Please allow time for the carrier to update tracking information after a shipping label is created.

Multiple Packages

Items in the same order may occasionally be produced or fulfilled separately. As a result, your order may arrive in more than one package and packages may arrive on different days.

Shipping Addresses

Please carefully review your shipping address before completing your purchase. Customers are responsible for providing complete and accurate shipping information.

If an order cannot be delivered because an incorrect or incomplete address was provided, additional charges may apply if the order must be reproduced or reshipped.

Delays

Jane and Lexi cannot guarantee carrier delivery dates and is not responsible for delays caused by shipping carriers, severe weather, customs processing, holidays, or other circumstances outside our reasonable control.

Damaged, Defective, Incorrect, or Missing Orders

If your order arrives damaged, defective, or incorrect, or if you believe there is a problem with the delivery of your order, please contact Jane and Lexi as soon as possible.

For damaged, defective, misprinted, or incorrect items, please contact us within 30 days of delivery and include your order number, a description of the issue, and clear photographs when applicable.

Eligible order issues will be handled in accordance with our Return and Refund Policy.

Questions About Your Shipment

If you have questions or concerns about your shipment, please contact Jane and Lexi at support@janeandlexi.com or using the contact information provided through our store.